TitanX Industrial Returns & Refunds Policy

At TitanX Industrial, we stand behind the quality of our equipment and want our customers to purchase with confidence. Eligible products may be returned within 30 days of delivery, subject to the terms below.

30-Day Return Period

Customers may request a return within 30 calendar days of the date their order is delivered.

To be eligible for a return, the product must:

• Be unused and uninstalled

• Be in its original condition

• Include all original accessories, components, manuals, chargers, and documentation

• Be returned in its original packaging and shipping materials

• Show no signs of use, damage, modification, misuse, or excessive wear

Equipment that has been used, operated, installed, modified, damaged after delivery, or otherwise placed into service is not eligible for a standard return.

Return Authorization

All returns require prior authorization from TitanX Industrial.

Before returning any product, please contact our team at sales@titanxindustrial.com or (888) 488-7175.

Please do not ship equipment back without authorization. Unauthorized returns may be refused.

Return Shipping & Freight

Unless the return is the result of an error by TitanX Industrial or a verified issue covered by TitanX, the customer is responsible for all costs associated with returning the product, including freight, shipping, packaging, insurance, and related transportation charges.

Because commercial floor-cleaning equipment is large and heavy, we strongly recommend using an insured and trackable freight service.

The customer is responsible for ensuring the equipment is properly packaged and secured for return transportation.

Original Shipping Charges

Original shipping, freight, expedited shipping, liftgate, residential delivery, inside delivery, redelivery, storage, and other special freight-service charges are non-refundable unless otherwise approved by TitanX Industrial.

Restocking Fees

A restocking fee may apply to eligible returns, including refused shipments or orders requiring additional inspection, handling, repackaging, or processing.

Any applicable restocking fee will be communicated as part of the return authorization process.

Damaged or Incorrect Orders

Please inspect your shipment as soon as it arrives.

If your order arrives damaged, incomplete, or you receive an incorrect product, contact TitanX Industrial as soon as possible at sales@titanxindustrial.com or (888) 488-7175.

Please retain the original packaging and provide photographs or other documentation when requested. TitanX will review the issue and determine the appropriate resolution.

Damage caused after delivery, improper operation, misuse, neglect, accidents, unauthorized modifications, or normal wear is not considered shipping damage and may instead be subject to the applicable warranty terms.

Refunds

Once an authorized return is received, TitanX Industrial will inspect the equipment to confirm that it meets the return requirements.

If the return is approved, the refund will generally be processed within 5–10 business days following inspection.

Approved refunds will be issued to the original payment method whenever possible.

Shipping charges, freight charges, applicable restocking fees, damage, missing components, or other non-refundable charges may be deducted from the refund where applicable.

Financial institutions may require additional time to post the refund after it has been issued by TitanX Industrial.

Exchanges

If you would like to exchange an eligible product for another TitanX model, please contact our team. Exchanges are subject to product availability, return eligibility, price differences, and applicable shipping or freight charges.

Warranty Claims

The return policy is separate from the TitanX Industrial warranty.

If your equipment develops a covered issue after it has been placed into service, please contact TitanX Industrial for warranty assistance rather than initiating a standard return.

Order Cancellations

If you need to cancel an order, contact TitanX Industrial as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been prepared for shipment, picked up by a carrier, or shipped, cancellation may no longer be possible and the order may be subject to the standard return process and applicable freight charges.

Contact TitanX Industrial

For return authorization or questions regarding a return, please contact:

TitanX Industrial
Phone: (888) 488-7175
Email: sales@titanxindustrial.com

By purchasing from TitanX Industrial, the customer acknowledges and agrees to the terms of this Returns & Refunds Policy.