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Returns & Refunds Policy

TitanX Returns & Refunds Policy

At TitanX, we stand behind the quality and performance of our industrial equipment. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

  • Returns are accepted within 30 days of delivery

  • Items must be unused, uninstalled, and in original condition

  • Equipment must be returned with all original packaging, accessories, and documentation

  • Proof of purchase is required

Non-Returnable Items

  • Used or installed equipment

  • Clearance, custom-configured, or special-order items

  • Damage caused by misuse, neglect, improper installation, or unauthorized modifications

Return Process

  1. Contact TitanX Support to request a Return Authorization (RA)

  2. Once approved, you will receive return instructions

  3. Ship the product back using the approved method

  4. After inspection, your refund or exchange will be processed

Returns sent without prior authorization may be refused.

Refunds

  • Approved refunds are issued to the original payment method

  • Refunds typically process within 5–10 business days after inspection

  • Original shipping fees are non-refundable

Shipping & Fees

  • Return shipping costs are the responsibility of the customer unless the return is due to:

    • Shipping damage

    • Manufacturing defect

    • Incorrect item shipped

  • A restocking fee may apply for unopened or refused shipments

Damaged or Defective Items

If your equipment arrives damaged or defective:

  • Notify TitanX Support within 48 hours of delivery

  • Provide photos and details of the issue

  • We will arrange repair, replacement, or refund at no additional cost

Warranty vs. Returns

Issues related to performance after use are handled through the TitanX Warranty Program, not the return process.

Contact

For all return requests or questions, please contact TitanX Support before sending any equipment back.

Returns Can be Handled by Emailing us at Support@TitanXindustrial.com

please include: 

First and Last Name:

Order Number:

Email Address: 

Reason of Return:

Please allow up to 48 hours for a representative to process your return.