Returns Policy

TitanX Industrial 3-Year Limited Warranty

TitanX Industrial backs its commercial floor scrubbers with three years of limited warranty coverage, U.S.-based technical support, and nationwide on-site service. For approved warranty repairs, TitanX covers replacement parts, shipping, technician labor, travel, and dispatch fees.

1. Warranty Coverage

This warranty covers defects in materials and workmanship under normal commercial use for three years from the original purchase date. It applies to the original purchaser and is nontransferable.

Covered components include:

  • Structural frame and chassis.

  • Drive motors and traction system.

  • Brush motors and scrub deck assembly.

  • Control panel, electrical wiring, and factory-installed electronics.

  • Solution and recovery tanks.

TitanX will repair or replace components with a confirmed covered defect and pay the authorized costs necessary to complete the repair.

Batteries are covered for 12 months from the original purchase date against defects in materials and workmanship.

2. How Warranty Service Works

Step 1: Contact TitanX for diagnosis.

Contact our support team with your proof of purchase, machine serial number, and a description of the issue. We begin with remote diagnosis by phone, email, photographs, or video to identify the problem and determine coverage.

Step 2: Receive repair guidance and replacement parts.

When a repair can safely be completed by the customer, TitanX will first provide video instructions and guidance. Covered replacement parts and their shipping are provided at no charge.

You are not required to attempt a repair that you cannot safely complete. If you lack the ability, tools, or confidence to follow the instructions, let our team know. Being unable to perform a repair yourself does not disqualify an otherwise covered warranty claim.

Step 3: Receive on-site technician service when needed.

If you cannot complete the guided repair, the guided repair does not resolve the issue, or professional service is required, TitanX will arrange for a technician to service the machine at your location.

On-site service is available nationwide throughout the United States. Appointment timing depends on your location, technician availability, and replacement-part availability. TitanX will coordinate service and communicate scheduling updates.

3. Costs Covered by TitanX

For an approved warranty repair, TitanX pays the full cost of authorized service, including:

  • Covered replacement parts.

  • Shipping of covered replacement parts.

  • Technician diagnostic and repair labor.

  • Technician travel and dispatch fees.

There is no charge to the customer for these approved warranty services.

Coverage applies to eligible defects during the applicable warranty period. A machine being within its warranty period does not make routine maintenance, normal wear, or excluded damage eligible for free service.

All warranty parts shipments and technician visits must be authorized and coordinated through TitanX. Contact us before independently hiring a technician or purchasing parts for reimbursement.

4. Service Outside Warranty Coverage

TitanX can also arrange nationwide on-site service for equipment outside its warranty period or for issues that are not covered.

For non-covered service, the customer is responsible for applicable:

  • Replacement parts and shipping.

  • Diagnostic and repair labor.

  • Technician travel and dispatch fees.

TitanX will explain applicable charges and obtain your approval before arranging paid service.

If an authorized warranty inspection identifies a non-covered problem, TitanX will explain the findings and obtain your approval before proceeding with additional paid work. No unapproved charges will be added.

5. What Is Not Covered

This warranty does not cover:

  • Normal wear or routine replacement of brushes, pads, squeegee blades, hoses, filters, and belts.

  • Routine cleaning, maintenance, adjustments, or blockages caused by accumulated debris.

  • Damage caused by misuse, accidents, improper operation, or failure to follow maintenance instructions.

  • Battery damage caused by improper charging, deep discharge, neglect, freezing, or incompatible charging equipment.

  • Damage caused by improper repairs, modifications, or incompatible replacement parts.

  • Cosmetic damage that does not affect operation.

Using an independent service provider or third-party part does not automatically void the warranty. However, damage caused by that work or part is not covered.

Shipping damage and incorrect deliveries are handled separately through our shipping claims process. Contact TitanX promptly for assistance.

6. Customer Responsibilities

To help us resolve your service request, please:

  • Retain your proof of purchase and machine serial number.

  • Operate and maintain the equipment according to its instructions.

  • Provide reasonable information, photographs, or video needed for diagnosis.

  • Stop operating the equipment if continued use could cause injury or additional damage.

  • Provide safe access to the equipment for scheduled on-site service.

Do not attempt a repair you cannot perform safely. Our team will help arrange the appropriate service.

7. Request Warranty or Service Support

TitanX Industrial
2615 N. Argyle Ave, Rm 2
Fresno, CA 93727

Email: sales@titanxindustrial.com
Phone: (888) 488-7175

You may also submit a request through the Request Service page on our website.

This limited warranty provides specific rights. Additional rights may apply under applicable law. Nothing in this policy excludes rights or remedies that cannot legally be limited.