1. Home
  3. Shipping & Policy

Shipping & Policy

TitanX LTL Freight Shipping Policy (XPO Logistics)

At TitanX, we ship our industrial equipment using trusted LTL (Less-Than-Truckload) freight carriers, primarily XPO Logistics, to ensure safe, reliable delivery of large and heavy machinery.

Please review the information below carefully before placing your order.

Shipping Damage Claims can be filed here Shipping Damage Claims

Shipping Method

  • All TitanX industrial machines are shipped via LTL freight

  • Primary carrier: XPO Logistics

  • Shipments are palletized and securely packaged for transit

  • Freight delivery is curbside delivery unless otherwise arranged

Order Processing & Transit Time

  • Orders typically ship within 2–5 business days after payment confirmation

  • Transit time is usually 3–10 business days, depending on destination

  • Once shipped, tracking details will be provided via email

Please note: Transit times are estimates and may vary due to carrier schedules, weather, or regional delays.

Delivery Requirements

  • A commercial or residential address accessible by freight truck is required

  • Customer must be available to receive delivery during the scheduled delivery window

  • Liftgate service is required if you do not have a loading dock or forklift

    • Liftgate service must be selected at checkout (if applicable)

Failure to disclose delivery requirements may result in additional carrier fees.

Inspection Upon Delivery (IMPORTANT)

Customers are required to inspect the shipment at delivery before signing the Bill of Lading (BOL).

Please:

  • Inspect the pallet and packaging for visible damage

  • Note any damage or shortages clearly on the delivery receipt

  • Take photos of any damage before accepting the shipment

Do not sign for the shipment as “received in good condition” if damage is present.

Freight Damage Claims

  • Concealed or visible freight damage must be reported to TitanX within 48 hours of delivery

  • Claims reported outside this window may be denied by the carrier

  • TitanX will assist with the freight claim process when properly documented

Report damage to: sales@titanxindustrial.com
Support: (888) 488-7175

Failed or Refused Deliveries

If a delivery is:

  • Refused without cause

  • Missed due to unavailability

  • Undeliverable due to incorrect address or access issues

The customer will be responsible for:

  • Return freight charges

  • Redelivery fees

  • Any carrier storage fees incurred

Shipping Locations

  • We currently ship within the continental United States

  • Alaska, Hawaii, and international shipping require prior approval

Questions or Special Requests

For delivery scheduling, liftgate requests, or special freight arrangements, contact TitanX before placing your order.

Email: sales@titanxindustrial.com
Website: www.TitanXindustrial.com
Phone: (888) 488-7175

Freight Inspection Checklist

TitanX machines ship via LTL freight (often XPO Logistics). Follow these steps at delivery to protect your shipment and ensure quick resolution if anything is wrong.

Curbside delivery Note damage on BOL Report within 48 hours

  • Inspect before signing: check pallet, crate, bands, and packaging for dents, tears, crushed corners, or punctures.

  • Take photos: capture the pallet from multiple angles, plus close-ups of any damage before acceptance.

  • Note it on the delivery receipt (BOL): write “DAMAGED” and describe the issue (e.g., “crate puncture,” “corner crushed”).

  • Don’t sign “received in good condition” if there is visible damage. This can limit carrier claim options.

  • Report within 48 hours: email photos and a short description so we can assist quickly with next steps.

Reminder: If the packaging looks compromised, document it and note it on the BOL before signing. This helps ensure the fastest resolution. TitanX Support Ready to Help