Frequently Asked Questions

The Helios 20 walk-behind has a 20" cleaning path, cleans up to 25,000 sq. ft. per hour and is made for aisles, hallways and tighter spaces. The Eos 26 ride-on cleans up to 52,000 sq. ft. per hour on large open floors. If you are not sure, request a quote and our team will help you choose.

Machines ship free by LTL freight, primarily with XPO Logistics, and orders typically go out within 1 business day of payment. Transit usually takes 3-5 business days, and delivery is curbside unless otherwise arranged. We ship within the continental U.S., and orders to Alaska, Hawaii or outside the U.S. need prior approval, as our Shipping Policy explains.

If you do not have a loading dock or a forklift, you need liftgate service. Call (888) 488-7175 or email sales@titanxindustrial.com before you order to arrange it. The delivery address must be reachable by a freight truck, and someone needs to be there during the delivery window.

Inspect the pallet before you sign the Bill of Lading, note any damage on the delivery receipt and take photos. Report the damage within 48 hours of delivery through our Shipping Damage Claims page.

Call (888) 488-7175 or email sales@titanxindustrial.com as soon as possible. Orders that have not been processed or shipped may be eligible for cancellation. Once an order has been prepared for shipment or has shipped, it may go through the standard return process instead, and freight charges may apply.

Every TitanX floor scrubber has a 3-year limited warranty against defects in materials and workmanship, covering the frame, drive and brush motors, scrub deck, control panel, wiring, tanks and factory electronics. Batteries are covered for 12 months, and wear items such as brushes, pads, squeegee blades, hoses and filters are not covered. Read the full Warranty Policy.

Submit a service request with your machine's serial number and we will respond within 1 business day, or call (888) 488-7175. For a warranty claim, have your proof of purchase ready and contact us before any repairs are made, since unauthorized repairs may void the warranty.

Unused, uninstalled equipment in its original condition and packaging can be returned within 30 days of delivery. Every return needs prior authorization, so contact us before you ship anything back. Our Returns Policy explains return freight, restocking fees and refunds.

Genuine parts for the Helios 20 and Eos 26, from brushes and squeegee blades to motors and chargers, are in our Parts Store. Our team can help you identify the right part at support@titanxindustrial.com. The warranty does not cover damage caused by non-TitanX or non-approved parts.

Scheduled service is due every 6 months or 250 hours and every year or 500 hours, with daily, weekly and monthly checks in between. A maintenance kit for each interval holds the wear parts plus a guide and checklist. Read our maintenance guide or find the kits in the Parts Store.

Yes. Every machine comes with operator training videos. Our Operation Training page has how-to and unboxing videos, step-by-step guides, operator manuals and maintenance schedules for both machines.

Both machines run for up to 5 hours per charge, and the battery system and charger are included. Put the batteries on a full charge after every use. The training videos show how.

Eligible buyers can pay over time with Shop Pay Installments at checkout, subject to approval by Affirm. Shop Pay Installments can't be used for business-to-business (B2B) transactions. See Financing for the details.

Yes. Request a quote with your facility details and our team will reply within 1 business day with a detailed proposal. You can ask for a formal written proposal for purchasing approval on the same form.