Warranty Policy & Coverage
TitanX 3-Year Limited Product Warranty
Ride On Industrial Floor Scrubbers
Warranty Coverage
TitanX warrants that all TitanX Ride On Floor Scrubbers are free from defects in materials and workmanship under normal commercial use for a period of three (3) years from the original date of purchase.
This warranty applies only to the original purchaser and is non transferable.
What Is Covered
During the warranty period, TitanX® will, at its discretion, repair or replace any component found to be defective due to manufacturing faults, at no cost for parts.
Covered Components
- Structural frame and chassis
- Drive motors and traction system
- Brush motor and scrub deck assembly
- Control panel and electrical wiring
- Solution and recovery tanks
- Factory installed electronic components
Battery Warranty
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Batteries are covered for 12 months from the original purchase date.
- Battery damage caused by improper charging, deep discharge, neglect, freezing, or use of non-approved chargers is not covered.
What Is NOT Covered
This warranty does not cover:
- Normal wear items, including:
Brushes, pads, squeegee blades, hoses, filters, belts
- Damage caused by:
Misuse, abuse, negligence, or improper operation
Failure to perform routine maintenance
Use of non-TitanX or non-approved replacement parts
Unauthorized repairs or modifications
Accidents, impact, water damage, fire, or environmental conditions
- Cosmetic damage that does not affect performance
- Freight damage not reported at time of delivery
Labor & Service
- Warranty covers replacement parts only.
- Labor, travel, shipping, freight, and on site service costs are the responsibility of the customer unless otherwise authorized in writing by TitanX®.
Warranty Claim Process
To submit a warranty claim, the customer must:
- Provide proof of purchase
- Provide machine serial number
- Describe the issue and provide photos or videos if requested
- Contact TitanX® Technical Support before performing any repairs
Unauthorized repairs may void the warranty.
Limitation of Liability
TitanX shall not be liable for:
- Loss of use
- Loss of profits
- Downtime
- Indirect, incidental, or consequential damages
This warranty is the exclusive warranty provided by TitanX and replaces all other expressed or implied warranties, including merchantability or fitness for a particular purpose.
Governing Law
This warranty shall be governed and interpreted in accordance with the laws of the United States and the state in which the product was originally purchased.
Contact Information
TitanX Industrial Equipment
Warranty & Technical Support
Email: Sales@TitanXindustrial.com
Phone: (888) 488-7175
Need warranty service?
Submit a warranty service request through our dedicated portal. Our U.S.-based support team will process your request promptly.